Frequently Asked Questions

Frequently Asked Questions

We are happy to accept your authorized purchase order, or prepayment via check or Visa, Mastercard or American Express credit card. We can also accept payment by Paypal.

Email:
You may email an authorized purchase order to [email protected]

Mail or Fax:
If you are ordering by mail or fax, please use an authorized purchase order from your school or institution, or include prepayment in full, including shipping and appropriate sales tax (in California). If you would like to download an order form that you can fill out by hand, please click here. Our fax number is (415)552-4087.

Our mailing address is:

Live Wire Media
2355 Westwood Blvd #312
Los Angeles, CA 90064

Online:
You may order online using our secure Shopping Cart if you are paying with a purchase order (you will need a digital copy of your PO) or with a Visa, Mastercard, or American Express credit card; and if you are shipping via standard ground shipping within the U.S. or Canada. Otherwise, please order by mail, fax, or telephone.

Telephone:
You may order by telephone if you are paying with a Visa, Mastercard, or American Express credit card. Please call (800) 359-5437 or (415) 522-5660 to order.

Yes, we can offer a significant discount to homeschooling families on the following award-winning videos from Live Wire Media:

If you are interested in purchasing any titles for homeschool use, please contact us directly for additional details and a coupon code to place your order.

We can often also extend a discount to teachers paying out of pocket.

Yes, please contact us directly or email us at [email protected] and we would be happy to provide a W9 form.

We can offer online streaming access to the bulk of our catalog (but not every title). For more details, please visit our Streaming page or contact us directly with any questions.

Most orders ship the following business day, and normal delivery time is 5 to 10 business days to the U.S. and Canada (typically UPS Ground or USPS First Class). Expedited shipping is available for an additional charge. To check on the status of your order, you may call or email us.

For standard shipping and handling within the United States or Canada, please add 8% to your subtotal before any discounts. California residents must also add appropriate sales tax.

Our minimum shipping charge is $6.50, and our maximum charge is $95.00, on any single order shipping to a single address.

For rates on expedited or international shipments, please call or email us

California residents must add the appropriate sales tax for their county to their order

If you are from a country other than the U.S. or Canada, please call or email us for international shipping rates, as domestic U.S. rates do not apply. Please note that we require prepayment for all international orders in U.S. funds or by credit card, and that any taxes, duties and/or customs are your responsibility.

We will not share any of your private information (name, address, phone number, email address, credit card information) with any other party except as necessary to fulfill your order

If you find that our product does not meet your needs, you may return it in saleable condition within 30 days for a refund or credit. To arrange for a return, please contact us or call our toll free number 1-800-359-5437 for a return authorization. Shipping & handling charges will not be refunded.

PREVIEWS

There are two ways for you to view our DVDs before purchasing.

1)  Video Clips
We have substantial video clips for most (not all) of the videos on this website available for your viewing on the applicable product page. If the video you wish to view is part of a series, you will find it included within the video clip of the full series, rather than by itself. 

2)  Full Video Preview
If you represent an institution—a school, a library, a youth service agency, or another such organization—you may preview up to two videos for 14 days at no cost via online streaming (applies to most of our catalog, but not all).  Please contact us directly for more details.

We are always looking for more quality educational materials to add to our catalog. If you are a producer with a product you would like us to consider distributing, please contact us with information about your materials. We look forward to hearing from you!