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  • How can I place my order?
  • Mail or Fax:

    If you are ordering by mail or fax, please use an authorized purchase order from your school or institution, or include prepayment in full, including shipping and appropriate sales tax (in California). If you would like to download an order form that you can fill out by hand, please click here. Our fax number is (415)552-4087.


    Online:

    You may order online using our secure Shopping Cart if you are paying with a purchase order (you will need a digital copy of your PO) or with a Visa, Mastercard, or American Express credit card; and if you are shipping via standard ground shipping within the U.S. or Canada. Otherwise, please order by mail, fax, or telephone.


    Telephone:
    You may order by telephone if you are paying with a Visa, Mastercard or American Express credit card. Please call (800) 359-5437 or (415) 522-5660 to order.

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  • What are your shipping rates?
  • For standard shipping and handling within the United States or Canada, please add 8% to your subtotal before any discounts. California residents must also add appropriate sales tax.

     

    Our minimum shipping charge is $6.50, and our maximum charge is $95.00, on any single order shipping to a single address.

     

    For rates on expedited or international shipments, please call or email us 

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  • I'm not from the United States or Canada. How can I order?
  • If you are from a country other than the U.S. or Canada, please call or email us for international shipping rates, as domestic U.S. rates do not apply. Please note that we require prepayment for all international orders in U.S. funds or by credit card, and that any taxes, duties and/or customs are your responsibility.

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  • What is your privacy policy?
  • We will not share any of your private information (name, address, phone number, email address, credit card information) with any other party except as necessary to fulfill your order.

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  • What is your return policy/guarantee?
  • If you find that our product does not meet your needs, you may return it in saleable condition within 60 days for a refund or credit. To arrange for a return, call our toll free number 1-800-359-5437 for a return authorization. Shipping & handling charges will not be refunded.

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  • Can I preview the DVDs before I buy them?
  • PREVIEWS

    There are two ways for you to view our DVDs before purchasing.


    1)  Video Clips
    We have substantial video clips for most (not all) of the videos on this website available for your viewing. If the video you wish to view is part of a series, you will find it included within the video clip of the full series, rather than by itself. You can access the video clip theater by clicking here. It is also accessible from every page of this website near the bottom of the navigation bar on your left. (The titles are not all listed in alphabetical order.)

     

    2)  Full DVD Preview
    If you represent an institution—a school, a library, a youth service agency, or another such organization—you may preview up to two videos for 30 days at no cost (except for return shipping). If you decide not to purchase, just return the merchandise to us in saleable condition. For complete details and a preview request form, please click here.

     

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  • Are your videos available for distribution?
  • The following award-winning videos from Live Wire Media are available for sub-distribution:

    • The Character Chronicles
    • Popcorn Park: The Six Pillars of Character
    • Popcorn Park: Getting Along with Groark
    • In Search of Character
    • Character Journal Interactive (interactive CDrom series)
    • You Can Choose!
    • Big Changes, Big Choices
    • The Power of Choice
    • Not For Sale
    • Maple Avenue

    If you are interested in becoming a distributor, please contact us for more information.

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